How-to Guides

Forms available in Spanish have a 🌐 icon. To view translated versions of these forms, select Spanish from the top menu.

Time Entry and Account Activation

DirectMyCare Account Activation
Guide: Portal Activation 🌐
Understanding Time Entry Tools
EVV Training Presentation Slides

CareAttend Mobile App

Client/Personal Care Representative Materials
Submitting and Approving Shifts 🌐
CareAttend FAQs
Caregiver Materials
Download the CareAttend Mobile App - iOS
Download the CareAttend Mobile App - Android
Download the App - Android 🌐
Download the App - iOS 🌐
Submitting and Approving Shifts 🌐
Ending a Long-Running Shift 🌐
Submit a Late Shift
Submit Sick Time
Turning on Biometric Login 🌐
Signing Out of the App 🌐
CareAttend FAQs

DirectMyCare Portal

Client/Personal Care Representative Materials
Web Portal Activation 🌐
Update Your Password 🌐
Viewing Time Entries 🌐
Approve/Reject Time 🌐
Caregiver Materials
Update Your Password 🌐
Viewing Time Entries 🌐
Adding Time 🌐
Adding Mileage 🌐
Deleting a Shift
Web Portal Navigation 🌐
Web Portal Activation 🌐
Reading the Legend Icons 🌐
Rounding Rules for Time Entry
Shift Correction 🌐
Find Your Sick Time Balance 🌐

Interactive Voice Response (IVR)

Client/Personal Care Representative Materials
IVR Registration Form
Approving IVR Time 🌐
Caregiver Materials
Clocking In and Out 🌐
Setting Your IVR PIN 🌐
Instructions for Using IVR

Email Instructions

Create an Email Address 🌐
How to Access Secure Email 🌐
Security Best Practices

Payroll Guides

I-9 Instructions 🌐
How to Read Your W-2 🌐
Wisely Pay Card Information 🌐
ADP Registration 🌐

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