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Contact Us
How can WE help you?
Contact Us
How can WE help you?
FAQs
Can you look up my time? My time in CareAttend doesn't match my paycheck.
CareAttend’s history shows all shifts you’ve attempted to submit, but DirectMyCare.com is where you can check the actual status of your shifts. Sometimes, a shift is missing information or exceeds service limits. In these cases, we may email you directly. You can also log into DirectMyCare to see which shifts have been paid.
I just started but I haven’t been paid yet!
Depending on when you started, your shifts may not fall into the current pay period for payout. Please review the Payroll Calendar to confirm which pay period your paycheck corresponds to. Also note the EVV Correction Deadline —shifts received after this date may be delayed and paid on the next paycheck after processing.
My client isn’t in my app!
To begin clocking in for a client, we must receive the required paperwork, which includes signatures from both you and the client. Once received and processed (which may take up to 3 business days), your client will appear in the app. The sooner the paperwork is submitted, the sooner you can start clocking in.
How do I sign up for services?
Nevada offers several options based on income:
- Medicaid or HCBS Waivers (income-eligible)
- PAS/COPE Programs (non-Medicaid, income-based)
- Private Pay Option starting at $30/hr for those not eligible for state-paid services
Call us or Contact Us Online to discuss what option may work for you. We can also provide guidance on how to sign up for these options.
What does my caregiver need to do to get hired?
The state of Nevada requires caregivers to complete the following before they can begin working:
- Completed Job Application
- Statement of Good Health (pre-employment physical)
- CPR/First Aid (must be hands-on; no online-only classes)
- Fingerprinting and background check
- 16 hours of online initial training
Some programs have additional requirements. If you have questions on which step your caregiver is on, please contact us.
I want a new caregiver or an additional caregiver, but I don’t know anyone else. What do I do?
Please contact your Service Coordinator at 877-786-4999.
- Self-directing members: our coordinator can provide a list of interested caregivers in your area. As the managing employer, you are responsible for interviewing and selecting a caregiver that meets your specific needs.
- Agency model members: We’ll review your schedule needs and assign available caregivers who match your request.
How do I get my paystubs and W2s?
You can find all paystubs and W2s on MyADP.com once you’ve received your first paycheck. To get paper copies by mail, simply turn off the paperless option in ADP. This will ensure your documents are mailed to you regularly.
If you would like to go paperless this year, please make your choice in ADP by December 5, 2025